General Information
  • Fixing Unexpected Battery Drain in Video Doorbell or Security Cameras

    Code: P1-67 Code: P1-68 Code: P1-76 Troubleshoot an unexpected low battery in your Ring device. Batteries in Ring devices are designed to last for months between charges, but there are factors that could be causing unexpected battery drain. Things to check Local weather At temperatures below 40...

  • Ring Devices and Extreme Temperatures

    Ring devices may have their performance affected by extreme weather and other conditions. We've listed a few suggestions on what to do if your Ring device runs out of power or shuts down. Here's what to do if you received a Cool Down Mode error message in the Ring app. Battery life and cold wea...

  • Getting Spare Part Replacements for your Doorbell Security Screws

    Learn how to redeem spare part kits to replace missing security screws for your Ring battery-powered doorbell. Steps to redeem your security screw Spare Parts Kit Select your doorbell below, and follow the link to Ring.com. Click Add to Cart and then Checkout. Input the discount code SP499DB2f...

  • Getting Ready to Set Up Your Ring Doorbell

    Become a Ring Video Doorbell pro with our top two tips to help you keep your device running at peak performance. Make sure your battery is charged to 100% Important!Due to shipping regulations, lithium batteries for wired, wireless and solar charger Video Doorbells cannot be packaged 100% charged...

  • Installation Instructions for Your Ring Devices and Accessories

    Learn helpful tips on installing your video doorbells, security cameras, alarms, smart lighting products, or chimes. How to find the name of your Ring product in the Ring app. Jump To: Video Doorbells Security Cameras Smart Lighting Chimes Security Systems/Alarms Looking for professional instal...

  • Charging the Battery on Your Video Doorbell or Security Camera

    Check your battery level and charge your device's battery. How to check your battery charge in the Ring app Open the Ring app. Tap the menu (≡) on the top left. Tap Devices. Tap the Ring device you want to check. Tap Device Health. Battery Level is displayed under Power. How to charge...

  • Ring Doorbell Installation Videos, Doorbell Wiring Diagrams and Manuals

    Use this link for DIY Troubleshooting Information  Information on Ring Protect Plans and Shipping  Important:The name of Video Doorbell Pro has changed to Wired Doorbell Plus.   The name of Video Doorbell Pro 2 has changed to Wired Doorbell Pro. All the great features of your Video Doorbell Pro a...

  • Are Ring Video Doorbells and Security Cameras Waterproof?

    Ring doorbells and outdoor security cameras are water-resistant and designed to withstand normal rainfall and snow.  Ring products are not waterproof and should not be submerged in water or sprayed with high pressure water. If you can, it is recommended to keep your Ring device under a protective...

  • Comparing Ring Video Doorbells

    Find the right Ring Video Doorbell or bundle for you. Launch the Ring Security Builder quiz Shop all Video Doorbells Shop Video Doorbell bundles Find the right accessories for all Video Doorbells

  • How to Find Out What Ring Doorbell or Security Camera You Have and Get the Right Accessories

    Jump to: Video Doorbells Security Cameras Miscellaneous accessories  If you want to get accessories for your Ring video doorbell or security camera, you may need to find out which model you have so that you get a compatible product.If you have already set up your doorbell or security came...

  • How to Tell the Difference Between the Ring Video Doorbell and Ring Video Doorbell (2nd Generation)

    Learn the differences between Ring Video Doorbell and Ring Video Doorbell (2nd Generation) by familiarizing yourself with their hardware and product specifications. If you need to find out what Ring doorbell or security camera you have in the Ring app, click here. ImportantA limited number of Rin...

  • Installation and Setup for all your Ring Video Doorbells

    Doorbell Wiring Diagrams Ring Video Doorbells Ring Video Doorbell (2nd Generation) Download the Manual How to physically install your Ring Video Doorbell (2nd Generation) with an existing doorbell.  How to physically install your Ring Video Doorbell (2nd Generation) without an existing doorbell S...

  • Ring Device Manuals

    Ring Video Doorbells  If you have set up your Ring doorbell or security camera already, you can find out what model device you have in the Ring app.   To download a manual for an individual Ring video doorbell, select one of the devices below: Ring Video Doorbell (1st Generation) Ring Video Doo...

  • Important Guidelines for Hardwiring Your Ring Video Doorbell

    WARNING: Electrical shock hazard. Disconnect power to the installation area at your circuit breaker or fuse box before beginning installation. Always use caution when handling electrical wiring.  Installation by a qualified electrician may be required in your area. Refer to your local laws and bu...

  • Wiring Diagrams for Ring Video Doorbells

    Learn how to wire your video doorbell with your specific home wiring configuration. The diagrams below cover: Ring Video Doorbell (2nd Generation) Ring Video Doorbell 3 Ring Video Doorbell 3 Plus Ring Video Doorbell 4 Not sure which model doorbell you have? Find out here Related Buy a plug-in a...

  • How To Install Your Hardwired Transformer

    Solve power problems to your Ring Video Doorbell by replacing your existing transformer with a new Hardwired Transformer. Download the Hardwired Transformer installation manual.Before you install your Hardwired Transformer, read this helpful how-to guide and download the Ring Hardwired Transform...

  • Changing the Faceplate for Ring Video Doorbells and Battery Doorbell Plus

    Learn how to replace the faceplate for Battery Doorbell Plus and Video Doorbell 2, 3, 3 Plus, and Video Doorbell 4. Changing or replacing the faceplate for Battery Doorbell Plus Remove the security screw(s).Use the star-shaped bit (T15 Torx) screwdriver that came with your device. Remove t...

  • Ring Doorbell Flashing Light Pattern List

    Learn more about the light patterns for your Ring Video Doorbell by selecting one of the options below. Find your doorbell model.Don’t know your doorbell model? Find what doorbell you have in the Ring app. Note: The name of Video Doorbell Pro has changed to Wired Doorbell Plus. The name of Video ...

  • Ring Doorbell Flashing Light Patterns Guide

    If you need to know what doorbell you have, use this link to find out in the Ring app.  The light patterns below are for the Ring Video Doorbell (1st Generation), Ring Video Doorbell (2nd Generation), Ring Video Doorbell 3, Ring Video Doorbell 3 Plus, and Ring Video Doorbell 4.  Activity Flash...

  • Charging Your Ring Video Doorbell Battery

    Code: P1-67 Code: P1-68 Code: P1-77 Code: P1-101 Find out which doorbell model you have in the Ring app. Use a common micro-USB cable, such as the orange one included in your Ring product box. Simply plug it into any USB power source. Your battery can take around 5-10 hours to fully charge, dep...

  • Charging Your Ring Video Doorbell Battery with Hardwiring

    Code: P1-67 If you've hardwired your battery-operated Ring video doorbell, your Quick Release Battery Pack may occasionally need to be recharged. Unlike a hardwired Ring doorbell (e.g. Ring Doorbell Pro), a battery-operated doorbell does not use the electricity generated by the hardwiring to po...

  • Troubleshooting Tips to Reconnect Your Ring Device to Wifi

    Is your Ring device is offline? Try these troubleshooting tips, then attempt to reconnect in the Ring app. Code: P1-65 Code: P1-74 Did you recently change your wifi? If you changed your internet service provider (ISP), updated your network name and password, or got a new wifi router, your Ring ...

  • How to Reconnect Your Video Doorbell or Security Camera to Wifi

    To reconnect a Ring video doorbell or security camera to your wifi network: Open the Ring app. Tap the menu (≡). Tap Devices and select the doorbell or camera you'd like to reconnect to wifi. Tap the Device Health tile. Under Network, tap Change Network and follow the prompts in the app. Allo...

  • Troubleshooting Ring Device Batteries Draining Too Fast

    Learn what can cause your Ring device battery to require more frequent charging and troubleshooting battery life issues. Batteries in Ring devices are designed to go months between charges under normal conditions. However, real battery life is dependent on a number of factors such as local weathe...

  • How to Connect your Ring Doorbell with Your In-Home Chime

    Hear your doorbell inside your home by connecting the chime for your hardwired, battery-powered Ring Video Doorbell from the Ring app. Video Doorbells that can be connected to your chime in the Ring app: Ring Video Doorbell (2nd Generation) Ring Video Doorbell 3 Ring Video Doorbell 3 Plus Ring V...

  • Understanding why you can't hear your doorbell ring inside your house

    If your doorbell is functioning but you can’t hear internal chime, there are several possible reasons. Depending on the cause, though, the problem may be easy to fix. The article below will outline these reasons. Simply determine which situation describes your circumstances to find the best solut...

  • Using Camera Motion Zones

    Set up and customize your Camera Motion Zones for your Ring devices. Camera Motion Zones can help you detect motion in the areas that matter the most to you, and reduce the number of "false" motion alerts (such as cars driving by).   By drawing your Camera Motion Zones to exclude high-traffic are...

  • Advanced Motion Detection in Video Doorbells and Security Cameras

    Learn about Ring's Advanced Motion Detection (camera-based motion detection) and infrared motion detection (PIR sensors). TipIf you’re looking for an aerial map view of motion detected on your property, we recommend using Bird’s Eye View, available on the Video Doorbell Pro 2 and Floodlight Cam W...

  • Pre-Roll and Advanced Pre-Roll

    Pre-Roll and Advanced Pre-Roll enable you to view more complete motion events. A Ring device with Pre-Roll or Advanced Pre-Roll will capture the few seconds before a motion event is triggered and attach it to the event clip. This provides you with a better look at what's happening outside your do...

  • Troubleshooting Ring Notifications for Apple iOS Devices

    If your iOS device isn't getting Ring notifications, or the notifications are delayed, try the steps below. NoteRing Alarm and all Ring Alarm accessories require a subscription for digital notifications, in-app features, digital arming/disarming, and integration with other Ring, Echo, and third p...