Base Station
  • Troubleshooting Ring Alarm Base Station Stuck on Alarm Cellular Backup

    Return your Ring Alarm Base Station back to normal after a power or internet outage by switching it from Ring Alarm Cellular Backup to your internal network. Ring Alarm Cellular Backup1 is a feature that allows you to continue receiving alarm protection when there is no home internet access or w...

  • Setting Up Your Ring Alarm Base Station

    Stay in control of your home from anywhere with the central hub of your alarm system — the Ring Alarm Base Station. Connect all of your Ring devices to Alarm using the Ring app. You can only have one Base Station per location, but you can have multiple locations (up to 10) on one Ring account.Ba...

  • Troubleshooting Messages During Ring Alarm Base Station Setup

    Learn what each Base Station error message means and how to fix it to successfully connect your device. Setup error messages We can’t find your Base Station. A “We can’t find your Base Station” message typically appears if your Base Station is having trouble pairing with Ring app.To troublesho...

  • How To Fix Alarm Base Station Internet Connectivity Issues

    Identify and troubleshoot what is causing your Alarm Base Station to have internet connectivity issues. Reasons your Alarm Base Station is offline Your location's internet may not be working, or your internet service provider is experiencing high traffic. You recently changed your wifi network,...

  • How To Connect Ring Alarm Base Station to Ethernet and Wifi

    Get answers on what to do if you’re experiencing internet interruption due to wifi credentials being removed when an ethernet cable is connected. Can I connect the Ring Alarm Base Station to both Ethernet and Wifi? No. The Ring Alarm Base Station can only be connected to the Internet through eith...

  • How To Replace Your Ring Alarm Base Station

    Get your Ring of Security back online by replacing your Ring Alarm Base Station with a new device sent to you by Ring Customer Support when something's gone amiss. Step 1 — Remove the old Base Station from your account. If your current Base Station is already offline or removed from your Ring acc...