Customer Care
  • How to Chat with Ring Customer Support

    Our Customer Support Team is available to chat during business hours Monday to Sunday from 5AM - 9PM MT (US)Tap the button below to start chatting. Chat with Us Hours: 5AM - 9PM PT   How Chat Works Tap the "Chat with Us" button to open chat. We'll prompt you to input details about yo...

  • Creating a Ring Account

    Learn how to create a free Ring account to manage your home security.  Setting up your Ring account Download the Ring app.Before you get started, make sure to download the Ring app from your app store on your phone or tablet. You can also visit Ring.com/app on your mobile device's browser window....

  • Ship Your Replaced Device Back to Ring

    Learn how to return your Ring device in for a replacement. Replacing your in-warranty Ring device If you contacted Customer Support and they determined that your in-warranty Ring device needs to be replaced, this is what will happen next: Your replacement device order is processed. Ring Custome...

  • How to Track Your Ring.com Order

    When you purchase from Ring.com, you’ll receive email notifications with shipping information and/or more details about your order (usually within two to three days). Tap the button or link in the email to take you to the tracking page where you can check the status of your current shipments. Jum...

  • Ring Video Doorbell (2nd Generation) Recall

    This recall only impacted select Video Doorbell (2nd Gen) devices.Ring Video Doorbell 2, 3, 3+, 4, Battery Doorbell Plus, Peephole Cam, and all other battery doorbells were not affected.Find out the model of your video doorbell On November 10, 2020, Ring determined that the battery for Video Door...

  • How Ring protects your accounts from a third party (non-Ring) data breach

    Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. If you’ve received a message that the password you use for your Ring account has been compromised and you need to immediately change it, that’s because Ring det...

  • Information on Ring Devices Software Security Updates

    Your Ring Security Camera, Ring Video Doorbell, Ring Alarm Base Station, Ring Smart Lighting Bridge and Ring Chime receive guaranteed software security updates until at least four years after the device is last available for purchase on our websites.1 After that time, we strive to provide softwar...

  • Generating a Verification Code for Customer Support

    Learn how to generate a code to verify your identity when speaking to our Customer Support Team. Customer Support Verification If you ever need to call our Customer Support Team, our associates will ask to verify your identity for security purposes with code you can generate in Control Center. He...

  • Contact Us

    See Helpful DIY Troubleshooting   Hours: 5AM - 9PM MST (US) Hours: 24/7 (US) Hours: 24/7   Call Us To call us, find your country in the list below.   United States 1 800 656 1918 Argentina 0800 222 0656 Australia 61 2 8294 9169or 1 300 205 983 Austria 00 8...

  • Ring Video Doorbell and Security Camera Frequently Asked Questions

    Get the FAQs about Ring video doorbells, security cameras, subscriptions, and more all in one convenient place. Jump to: How do Ring Products Work? Different Types of Ring Products Ring Subscription Plans Purchasing, Tracking, or Returning a Ring Device Powering your Ring Device Setting...