Helpful Resources

General Information
  • FAQs for Astro Secure and Virtual Security Guard

    Virtual Security Guard works a bit differently on Astro for Business compared to Ring and ONVIF-enabled cameras. This article answers frequently asked questions about how Virtual Security Guard works on Astro for Business. For information on how Virtual Security Guard works on Ring and ONVIF-enab...

  • How Virtual Security Guard Works

    Virtual Security Guard¹ is a monthly subscription service from Rapid Response that provides live monitoring of camera motion events for the compatible, enrolled cameras at your home or business. Trained guards will monitor events when a person is detected and act accordingly on your behalf. This...

  • Virtual Security Guard FAQs

    Virtual Security Guard¹ is a monthly subscription service from Rapid Response that provides live monitoring of camera motion events for the compatible, enrolled cameras at your home or business. Trained guards will monitor events when a person is detected and act accordingly on your behalf. A su...

  • Requirements for Virtual Security Guard

    Virtual Security Guard1 is a monthly subscription service from Rapid Response that provides live monitoring of camera motion events for the compatible, enrolled cameras at your home or business. Trained Rapid Response guards will monitor events when a person is detected and act accordingly on you...

  • Managing Your Events for Virtual Security Guard

    Virtual Security Guard¹ is a monthly subscription service from Rapid Response that provides live monitoring of camera motion events for the compatible, enrolled cameras at your home or business. Trained agents will monitor events when a person is detected and act accordingly on your behalf. A sub...

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Manage Subscription
  • Add or Update Payment Method for Virtual Security Guard

    You can update the payment information used to pay for your subscriptions on Ring.com. When you update your payment information, your Virtual Security Guard1 and Ring Protect Pro subscriptions will be charged to the new credit/debit card going forward.Things to Know A Ring account can only have ...

  • View Billing History for Virtual Security Guard

    If you have a Virtual Security Guard¹ subscription, you can view your billing history online. All you have to do is sign in to your account at Ring.com. Once signed in, you can view billing details such as payment method, payment date, and charge amount. You can also download an invoice PDF for a...

  • Extra Events for Virtual Security Guard

    This article is for Virtual Security Guard¹ subscribers. Virtual Security Guard is a monthly subscription service that provides live camera motion person detection event monitoring by trained guards from Rapid Response for eligible enrolled cameras at your home or business. Learn more.OverviewAn ...

  • How to Cancel Virtual Security Guard

    If you have a Virtual Security Guard¹ subscription that you no longer want, you can cancel it. When you cancel, Rapid Response guards will stop monitoring your cameras. Follow the steps below to cancel now or at the end of the billing cycle. How to cancel your Virtual Security Guard subscription ...