Support Center
Accessories
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How to Get Started with Amazon Key Compatible Locks in the Ring App
Amazon Key allows you to be key-free and unlock your Key compatible smart locks directly from the Ring app. Open your Ring app. Tap Set Up Device. Tap Locks. Choose the brand of lock you have. Follow the in-app instructions.
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Installing your Solar Panel (USB-C) (2nd Gen)
This article outlines the step-by-step process to install your Solar Panel (USB-C) (2nd Gen). Choose an install location with the most direct sunlight. If you are in the Northern Hemisphere, direct your Solar Panel toward the south. If you are in the Southern Hemisphere, direct your Solar Panel ...
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Hardwired Kit for Cameras Installation Guide
Hardware included: Tools needed: Shut off power at the breaker. Note: If your power system is classified as OVC Ill, please check the building "Distribution Panel", Ex switch panel has an installed Surge Protectors. Ensure that the surge protector is a UL 1449 certified Surge Protector to redu...
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Reduce Battery Aging with Optimized Battery Charging
Help extend the longevity of your camera and doorbell batteries by not keeping them fully charged all the time. Ring helps you do this by setting a charging limitation for all solar-powered doorbells and cameras, and plug-in and wired devices that also take a Quick Release Battery Pack. Certain R...
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What is Cool Down Mode?
Code: W6-01 Extreme temperatures and other conditions may cause your Ring video doorbell or security camera to overheat. When this happens, you’ll see an error message in your Ring app that says (Your Device) is in Cool Down Mode. For tips on how to prevent your Ring devices from overheating, ...
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How to Set Up a Pet Tag in the Ring App
Learn how to set up Pet Tag, a metal pet ID tag with a QR code on the back that links to a Pet Profile. It can be attached to a pet's collar to help reunite a lost pet with their owner. ImportantTo set up a Pet Tag for your pet, you must first install the Ring app on your mobile device and create...
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How to Use Orro Switch and Ring Video Doorbell together
You can use your Orro Switch to extend the notification sound your Ring Video Doorbell plays when it is pressed. The Orro Switch will play the doorbell’s sound in the room where the Orro Switch is installed. How to Connect your Ring Video Doorbell to Orro Open the Orro app. Select Doorbell from ...
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Device Compatibility List
Discover Ring devices compatible with Accessories like Quick Release Batter Pack, Solar Panels, Transformers, and more. Unsure if your device is compatible? Find out the name of your Ring device using the Ring app. Quick Release Battery Pack Video Doorbell 2, 3, 3 Plus, and 4 Battery Doorbell...
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Ring Plug-in Adapter (2nd Generation) Information
Use Ring Plug-In Adapter (2nd Generation) to convert your battery-powered Video Doorbell so it can run off line current, in place of a direct power connection for Ring Video Doorbell Pro, Ring Video Doorbell Pro 2, and Video Doorbell Wired. Frequently asked questions Which Ring Video Doorbells ar...
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Charging Station for Quick Release Battery Pack Information
Charging Station for Quick Release Battery Pack is a specially designed charging device usable with one or two Quick Release Battery Packs. The Charging Station is compact in size, plugs into a standard outlet, and fully charges both your batteries nearly twice as fast than with a Micro USB cord ...
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Ring Pan-Tilt Mount for Stick Up Cam Installation Guide
This installation guide is for the Pan-Tilt Mount for Stick Up Cam. 1. 2. 3. For table mount: Adapter not included. For wall mount: 4. 5. Adapter not included. 6. 7. 8.
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Ring Intercom Kit information
What is the Ring Intercom Kit?If you have an old intercom on your home, The Ring Intercom Kit will allow you to remove the intercom and replace it with the Ring Intercom Kit. This allows you to mount your new Ring doorbell without drilling new holes in your home. The Ring Intercom Kit is only com...
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Troubleshooting your Solar Charger and Solar Panel for Ring Video Doorbells
Troubleshoot your Solar Charger or Solar Panel for Ring video doorbells: Solar Charger for Video Doorbell (2nd Gen) Solar Charger for Video Doorbell 3, Video Doorbell 3 Plus, Video Doorbell 4, Battery Doorbell Plus Solar Panel for Video Doorbell (2nd Gen) Solar Panel for Video Doorbell 2, Video ...
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Solar Panel for Ring Video Doorbell Information
Solar Panel is a small device that can be mounted outdoors and connected to your Ring Video Doorbell with a cable. With just a few hours of direct sunlight per day, it will extend the life of your doorbell battery. Tech Specs What comes in the box? Solar Panel Wire Spacer Mounting Screws & Ancho...
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Physically Installing Your Ring Video Doorbell Solar Panel
Physically installing and connecting your Ring Video Doorbell Solar Panel to your Video Doorbell is a simple process. Note: You should complete the setup of your Ring Video Doorbell in the Ring app before installing the Ring Video Doorbell Solar Panel. 1. Select your install location for your So...
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Troubleshooting Solar Panel (2nd Generation) and Small Solar Panel
If you have a Ring video doorbell, you may want to use a Solar Panel (2nd Generation) accessory to power your device. We recommend at least three to four hours of daily direct sunlight to power your device, depending on your usage. Quick TipYou won't be able to connect Ring Solar Panel to your ex...
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Installing your Solar Panel (USB-C) (2nd Gen)
This article outlines the step-by-step process to install your Solar Panel (USB-C) (2nd Gen). Choose an install location with the most direct sunlight. If you are in the Northern Hemisphere, direct your Solar Panel toward the south. If you are in the Southern Hemisphere, direct your Solar Panel ...
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Solar Charger for Ring Video Doorbell (1st generation) Information
What is the Solar Charger for the Ring Video Doorbell (1st generation)? The Solar Charger for the Ring Video Doorbell is mounted behind your Ring Video Doorbell (1st generation) and connects to it with an attached Micro-USB cable. It's designed to help charge and extend the battery life of your V...
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Ring Solar Charger for the Ring Video Doorbell 3 or 3 Plus Information
Getting the Correct Accessory It's important to make sure you have the right accessory for your Ring doorbell or security camera. To find out which Ring device you have in the Ring App and see a complete list of accessories, click here. Jump to an answer What is the Ring Solar Charger for the Ri...
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Installing Your Ring Video Doorbell 2 Solar Charger
Install the Solar Charger for your Ring Video Doorbell 2 with this step-by-step guide. Uninstall your Ring Video Doorbell 2. If your Ring Video Doorbell 2 has already been installed, you'll need to uninstall it before putting up your Solar Charger. To uninstall the Ring Video Doorbell 2: R...
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Physically Installing Your Ring Video Doorbell 3 and 3 Plus Solar Charger
1. Uninstall your Ring Video Doorbell 3 or 3 Plus. If your Ring Video Doorbell 3 or 3 Plus has already been installed, you'll need to uninstall it before putting up your Solar Charger. To uninstall: Remove the security screw. Pop off the faceplate. Remove the mounting screws. ...
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Solar Panel for Ring Stick Up Cam Information
The Ring Solar Panel for Stick Up Cam is a small device that can be mounted outdoors and connected to your Ring Stick Up Cam with a micro-USB cable. With just a few hours of direct sunlight per day, it will keep your Stick Up Cam fully charged. Visit the product page at https://ring.com/spotlight...
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Understanding Wifi Extenders and Mesh Networks
Learn how wifi signals, wifi extenders and mesh networks work. How wireless networks work Wireless networks use radio waves to communicate. Routers receive signals, decode them and send the information invisibly to all of the electronic equipment in your home. When wifi signals have to travel dis...
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Solar Panel for Spotlight Cam and Stick Up Cam Battery Information
Learn about the technical specs and installation for your Solar Panel. Solar Panel for Spotlight Cam and Stick Up Cam Battery (discontinued) is a small device that can be mounted outdoors and connected to your Spotlight Cam or Stick Up Cam Battery with a cable. With just a few hours of direct sun...
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Learn About Super Solar Panel for Stick Up Cam and Spotlight Cam
Frequently Asked Questions What is the Super Solar Panel for Stick Up Cam and Spotlight Cam?What comes in the box?Where can I purchase the Ring Super Solar Panel?What are the dimensions of Ring Solar Panel?What are the technical specs of Ring Solar Panel?Can I use the Super Solar Panel with my...
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Setting Up and Using Your Solar Security Sign
Set up your Solar Security Sign and follow our tips to protect your home. Installation To install your Solar Security Sign: Put the bottom stake in the ground first. Add the optional extension once the bottom stake is in the ground. Add the top, and turn on the switch. Your Solar Security Sign...
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How To Get Spare Parts for Ring Devices
Find exactly you need to get your Ring device back to protecting your home with spare part kits. First, determine what Ring doorbell or camera you have then scroll down to discover which spare parts are right for your device. Frequently Asked Questions Where can I get spare parts for my Ring devi...
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Download a Ring Security Sticker
Download an official Ring security sticker by selecting from the language options below. Then print and display in the best location to let visitors know they're being monitored and recorded by Ring. You can also purchase a Solar Security Sign, which charges during the day and lights up at night,...
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Battery in Ring Device Won't Stay Charged
If you’re finding that your Ring battery-powered device isn’t charging, there are a few things you can do to try to improve the situation. Before anything else, check the battery charge reading in your Ring app: Check Your Battery Charge Percentage in the Ring App To see your battery charge perce...